Salesforce Support Manager
2 days ago
At WARPDRIVE TECH WORKS LLP, we are seeking a highly experienced Salesforce Support Manager to lead our day-to-day support activities for our Salesforce platform. This role involves overseeing the team of support professionals, ensuring high-quality service delivery and effective issue resolution.
Key Responsibilities:
• Leadership and Team Management: Mentor and lead a team of Salesforce support analysts to ensure exceptional customer service and efficient issue resolution.
• Salesforce System Support: Provide technical assistance, troubleshooting, and problem-solving for Salesforce applications, configurations, and integrations.
• Issue Escalation: Act as the primary point of contact for complex support issues, ensuring timely and efficient resolution.
• User Training and Support: Offer training, guidance, and documentation on Salesforce best practices, new features, and system updates.
• System Optimization: Regularly monitor system performance, identify inefficiencies, and suggest improvements to optimize the Salesforce platform.
Requirements:
We are looking for an individual with at least 7 years of experience supporting Salesforce applications in a team lead or supervisory role. The ideal candidate will have a strong understanding of Salesforce features (Sales Cloud, Service Cloud, Marketing Cloud), familiarity with Salesforce configuration (Reports, Dashboards, Process Builder, Flow), and knowledge of integrations with third-party systems and tools. Additionally, they should possess experience with data management, including import/export tools, and hold a Salesforce Administrator Certification (Salesforce Certified Administrator) or equivalent.
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