Salesforce Production Support Specialist

2 weeks ago


Bengaluru, Karnataka, India Ascendion Full time

We are seeking a skilled Salesforce Developer/Admin with a focus on Production Support to join our team at Ascendion in Bangalore, Hyderabad, Chennai, or Pune.

With 4-6 years of experience in Salesforce Development and Administration, you will be responsible for maintaining and enhancing our Salesforce environment to meet business needs.

The ideal candidate will bring a solid understanding of Salesforce Lightning, Sales Cloud, and Service Cloud, as well as hands-on experience with configuration, Apex, Lightning Web Components, and Flows.

Key Responsibilities:

  • Provide day-to-day support for the Salesforce environment, including troubleshooting and resolving issues, monitoring system health, and implementing user requests.
  • Work closely with cross-functional teams to gather requirements and implement solutions on the Salesforce platform, enhancing functionality and user experience.
  • Design, develop, and deploy Lightning Web Components, Flows, and other customizations in Salesforce to meet business needs.
  • Perform configurations, customizations, and optimizations to improve system performance and align with best practices.
  • Support end-users by providing guidance, training, and assistance with Salesforce features and functions.
  • Collaborate on the implementation and support of Sales Cloud and/or Service Cloud.

Requirements:

  • 4-6 years of experience in Salesforce Development and Administration with a strong focus on production support.
  • Proficiency in Salesforce Lightning (Sales/Service Cloud), Apex, Flows, Configuration, and Lightning Web Components (LWC).
  • Solid understanding of Salesforce platform capabilities and best practices for system performance and optimization.
  • Experience managing and supporting a Salesforce environment in a fast-paced production setting.
  • Excellent problem-solving skills and the ability to work independently to troubleshoot and resolve technical issues.
  • Strong communication skills and experience working with end-users and stakeholders.

Estimated Salary Range: ₹10,00,000 - ₹15,00,000 per annum



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