Salesforce Operations Specialist

2 days ago


Bengaluru, Karnataka, India dentsu Full time

About the Role

We are seeking a highly skilled Salesforce Administrator to join our team at Dentsu. As a Salesforce Operations Specialist, you will be responsible for managing our existing user base, licenses, profiles, and user information.

Key Responsibilities:

  • Administrating our Salesforce implementation to support a global user base
  • Offering Level 2 support for the Salesforce platform
  • SUPPORTING USER QUERIES AND TRAINING ABOUT NEW FUNCTIONALITIES LAUNCHED EVERY MONTH BY DEVELOPMENT TEAM
  • Supporting all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
  • Managing data migrations and data loading requests for Salesforce
  • Supporting the integration of Salesforce with other applications and downstream systems
  • Troubleshooting and resolving user issues in a timely manner and managing projects following agile best practices for application development
  • Executing Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports
  • Staying up-to-date with new Salesforce releases and evaluating new features for implementation
  • Identifying unused or underutilized platform features and working with the product owner to get them prioritized in the product backlog
  • Establishing best practices, maintaining documentation, and suggesting improvements as our in-house expert

Requirements:

  • 2+ years of experience as a Salesforce Administrator
  • Experience working within a large, global organization is preferred
  • Driven to succeed with the ability to creatively problem-solve
  • Negotiation skills and excellent customer service, interpersonal, communication, and people engagement skills
  • Strong analytical, planning, and organizational skills
  • Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously
  • Positive, empathetic, and professional manner
  • Certified Salesforce Administrator
  • Experience with Lightning and Salesforce App development
  • Experience with creation and management of Flows
  • Sales Cloud certification is essential

Salary Estimate: ₹1,200,000 - ₹1,800,000 per annum based on industry standards and location (Bangalore)



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