Salesforce Operations Specialist
2 days ago
About the Role
We are seeking a highly skilled Salesforce Administrator to join our team at Dentsu. As a Salesforce Operations Specialist, you will be responsible for managing our existing user base, licenses, profiles, and user information.
Key Responsibilities:
- Administrating our Salesforce implementation to support a global user base
- Offering Level 2 support for the Salesforce platform
- SUPPORTING USER QUERIES AND TRAINING ABOUT NEW FUNCTIONALITIES LAUNCHED EVERY MONTH BY DEVELOPMENT TEAM
- Supporting all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings
- Managing data migrations and data loading requests for Salesforce
- Supporting the integration of Salesforce with other applications and downstream systems
- Troubleshooting and resolving user issues in a timely manner and managing projects following agile best practices for application development
- Executing Salesforce configuration changes, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports
- Staying up-to-date with new Salesforce releases and evaluating new features for implementation
- Identifying unused or underutilized platform features and working with the product owner to get them prioritized in the product backlog
- Establishing best practices, maintaining documentation, and suggesting improvements as our in-house expert
Requirements:
- 2+ years of experience as a Salesforce Administrator
- Experience working within a large, global organization is preferred
- Driven to succeed with the ability to creatively problem-solve
- Negotiation skills and excellent customer service, interpersonal, communication, and people engagement skills
- Strong analytical, planning, and organizational skills
- Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously
- Positive, empathetic, and professional manner
- Certified Salesforce Administrator
- Experience with Lightning and Salesforce App development
- Experience with creation and management of Flows
- Sales Cloud certification is essential
Salary Estimate: ₹1,200,000 - ₹1,800,000 per annum based on industry standards and location (Bangalore)
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