Salesforce Technical Operations Specialist

1 day ago


Bengaluru, Karnataka, India RingCentral Full time
Job Description

We are seeking an experienced Salesforce Technical Support Engineer to join our dynamic team. As a key member of our operations team, you will play a pivotal role in supporting the global Quote-to-Cash Salesforce application.

Key Responsibilities:
  • Provide technical support for production issues, ensuring timely resolution and adherence to Service Level Agreements (SLAs).
  • Utilize troubleshooting and debugging skills to identify root causes of issues, leveraging extensive knowledge of systems, databases, and applications.
  • Communicate complex technical information to customers with varying levels of expertise.
  • Maintain functional and technical knowledge required for supporting multiple business processes within the QTC workstream.
  • Prepare and execute manual data cleanups, enrichments, and migrations as needed.
Requirements:
  • Technical Proficiency: Experience with Salesforce development using Apex, SOQL, SOSL, Flows, Lightning, and LWC, along with proficiency in one or more general-purpose programming languages (Java, JavaScript, or another scripting language).
  • Database Skills: Hands-on experience with SQL or other databases, demonstrating ability to manage and manipulate data effectively.
  • SDLC: Familiarity with the Salesforce Development Lifecycle.
  • Version Control: Proficiency in using Version Control Systems.
  • Integration Experience: Proven track record of using Salesforce.com APIs for integrating Salesforce with external systems.
What We Offer:
  • $120,000 - $150,000 per year, depending on experience.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.


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