Publishing Platform Support Specialist
1 day ago
Job Role:
Support AssociateWe are seeking an enthusiastic Product Support Associate to play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.
Key Responsibilities:
- Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors.
- Upsell premium packages and add-on services, increasing awareness of the platform's offerings.
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options.
- Gather insights from users on their experience, identifying what works well and areas needing improvement.
- Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
Requirements:
Required Skills & Qualifications- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly.
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users.
- A customer-first mindset, with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting high-value services.
- Ability to gather insights from user interactions and report key findings to the team.
- Willingness to learn and adapt in a fast-paced environment.
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