Sales Experience Catalyst

4 days ago

Mumbai, Maharashtra, India beBeeRetail Full time ₹ 18,00,000 - ₹ 25,00,000
Job Description:

The Regional Retail Trainer plays a pivotal role in delivering and reinforcing training programs across a limited number of stores in a specific region. This position serves as the link between the Retail Training Head and Store-Level Training Champions, ensuring store teams receive effective training on customer experience, sales techniques, and product knowledge.

This includes conducting engaging training workshops for store teams on customer service, product knowledge, and sales techniques. Additionally, it involves implementing role-playing exercises, simulations, and on-the-job coaching to enhance employee performance.

  • Training Delivery & Facilitation

Key Responsibilities:

  1. Deliver real-time feedback to employees to improve performance.
  2. Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively.
  3. Assist in leadership development to create a pipeline of high-performing employees.
  • Onboarding & Development

Performance Monitoring & Feedback:

  1. Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.
  2. Conduct one-on-one coaching and team feedback sessions to address skill gaps.
  3. Help stores achieve their sales and customer service goals.
  • Store Visits & Training Audits

Requirements:

  • 5+ years in retail training, sales training, or customer experience coaching.
  • Retail Expertise: Deep knowledge of customer service, sales psychology, and product positioning.
  • Training & Facilitation: Strong ability to deliver engaging, hands-on training sessions.
  • Coaching & Mentorship: Passion for developing frontline employees and motivating store teams.
  • Communication Skills: Ability to engage, inspire, and guide retail associates at different skill levels.
  • Benefits:

What's in it for You?

  • Direct impact on enhancing the in-store customer experience.
  • Opportunity to work in a dynamic, fast-paced retail environment.
  • Competitive salary, performance bonuses, and growth opportunities within the retail training team.

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