
Senior Mac and Endpoint Security Specialist
2 weeks ago
We are seeking an expert-level professional to join our team as a JAMF consultant, focusing on End User Computing (EUC) solutions.
About the RoleThis is a key role within our organization, requiring an individual with in-depth knowledge and expertise in JAMF Pro/JAMF Cloud, MAC device management, user identity, and endpoint protection.
- Main Responsibilities:
- JAMF Administration: Manage and administer JAMF Pro/JAMF Cloud for efficient MAC device management, user identity, and endpoint protection.
- Microsoft Intune Device Management: Configure and manage Microsoft Intune for seamless device management and policy enforcement.
- Maintenance of Security Compliance: Ensure our global EUC estate maintains optimal security compliance using JAMF/SCCM/MEM/Azure.
- Patching and Vulnerability Management: Implement effective patching and vulnerability management strategies to maintain high compliance levels.
- Development and Implementation: Develop and implement best practices for vulnerability, security, and Evergreen upgrade processes.
- Troubleshooting Complex Issues: Troubleshoot complex issues related to Windows group policy, MAC policy, and security patches.
- Laptop Hardware Troubleshooting: Resolve complex laptop hardware issues, including driver and BIOS updates.
- Analysis of Log Files: Analyze log files and Windows events to identify incidents and performance issues. Collaborate with IT teams to manage and triage incidents.
- Escalation of Issues: Escalate issues to third-party vendors, including Microsoft, Apple, Dell, 1E, and Devicelock.
- Collaboration with Teams: Work closely with engineering, packaging, senior technical management, product owners, and project managers to support technology across the Collaboration stack.
- Service Improvements: Drive service improvements without unnecessary investment by working smarter and leveraging better tools and existing products.
- Subject Matter Expertise: Serve as a subject matter expert for macOS, Windows 10/11, and Evergreen across all EUC platforms (Laptop, PC, VDI).
- Security Policy Adherence: Adhere to security policy standards, ensuring operational requirements align with delivery of services around standards and engineering.
- Documentation and Knowledge Base: Maintain support documentation and issue tracking using Confluence and Jira. Publish and update hardware certification standards.
- Product Enhancement: Oversee technical documentation updates. Collaborate with Techhub to provide up-to-date knowledge base support articles and schedule upskilling sessions.
- Management Reporting: Manage product enhancement via Agile processes with product owners. Provide management reporting of end-to-end services via PowerBI.
- Audit Requirements: Ensure the EUC estate meets all audit requirements.
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