Client Satisfaction Specialist

24 hours ago

Lucknow, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,32,000 - ₹ 7,20,000

Job Overview

The Customer Service Expert is a pivotal role in delivering exceptional client satisfaction. This position necessitates outstanding verbal and written communication skills, proficiency in computer systems, and rapid typing abilities.

Responsibilities:

  • Deliver high-quality customer service through various channels (phone, email, chat)
  • Respond to client inquiries and resolve issues in a timely manner
  • Collaborate with internal teams to resolve complex client concerns
  • Escalate critical issues to senior team members as needed
  • Document client interactions and feedback
  • Meet or exceed performance metrics and goals

Requirements:

  • 10+2 / Graduate degree with excellent verbal and written communication skills
  • Proficiency in computer systems and typing speed
  • Prior customer service experience preferred, but not required
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A competitive compensation package

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