SLA Management Professional

As a seasoned professional, you will be responsible for overseeing the management of a diverse team. Your expertise will be invaluable in driving business growth through effective leadership and strategic planning.Key ResponsibilitiesTeam Management: Lead a dynamic team of 5-7 professionals, fostering a culture of collaboration and innovation.NISM...

Job Title: Product Support LeadWe are seeking a skilled professional to oversee and optimize our support operations, ensuring customer satisfaction.This is an exciting opportunity for a self-starter who thrives in a dynamic environment, comes with a customer-centric approach, has a bias for action, and can effectively collaborate with cross-functional...

About this role:Customer Success AssociateThis role focuses on enhancing the overall customer experience by managing key performance indicators (KPIs) such as Sentiment Analytics, Engagement Scores, and Request Completion SLAs.

Job Title: Quality Assurance SpecialistDescriptionThe primary function of a Quality Assurance Specialist is to conduct audits or assessments to evaluate the performance of associates in customer-facing roles.Responsibilities include monitoring inbound and outbound call responses to evaluate demeanor, technical accuracy, customer service performance, and...

Finance Operations Leadership OpportunityWe are seeking an experienced Finance Operations Leader to manage a multi-location team delivering Financial and Accounting services for a leading retail client.This leadership role involves hands-on experience in end-to-end service delivery, transformation, and people development.Key Responsibilities:Manage the...

We are seeking an exceptional Service Support Professional to join our team.About the RoleThis exciting opportunity involves serving as the primary point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.You will be responsible for providing first-level technical support, resolving...

Job Title: Asset CoordinatorThe role of an asset coordinator involves overseeing the entire lifecycle of IT assets, from procurement to retirement. This includes managing inventory, coordinating IMAC activities, and ensuring accurate documentation in ITSM tools.To be successful in this position, you will need strong coordination skills, attention to detail,...

Job OpportunityWe are seeking a seasoned IT Service Management professional to assume a pivotal role in our organization.The successful candidate will be responsible for:Excellent knowledge in the following areas: HR Profiles, Case management, HR Tasks, Record producers, Knowledge Management, Onboarding Life cycleProven experience in working/supporting on...

Job Title: Data AnalystA skilled professional is required to assist in the management of master data objects across various domains.">Responsibilities:Ensure data integrity, consistency and compliance with organizational standards by providing expert-level support and guidance.Deliver training sessions and documentation on master data standards and processes...

Electronic Quality Management Specialist">We are seeking a skilled Electronic Quality Management Specialist to join our team. As an expert in quality management systems, you will collaborate with medical device and healthcare companies to deploy our eQMS solution.">Key responsibilities include:">">Conducting training sessions, workshops, and onboarding...