Technical Solutions Specialist

1 week ago

Bengaluru, Karnataka, India Kapture CX Full time

Kapture CX is a leading Customer Experience (CX) automation platform that revolutionizes business-customer interactions. We empower organizations to deliver exceptional customer support, streamline operations, and drive growth through AI-powered automation.

Job Overview

We are seeking driven, technical, and client-focused professionals to join our team as Technical Account Managers (TAMs). As a TAM, you will be the go-to technical advisor and problem-solver for our clients, ensuring their success in using Kapture's platform.

Main Responsibilities
  • Client Onboarding & Integration Support:
    - Provide expert guidance and hands-on support during client onboarding to ensure a smooth integration with Kapture's platform.
    - Collaborate with clients to understand their technical requirements and recommend tailored solutions to address their business needs.
    - Lead API integrations, leveraging tools like Postman, cURL, and JSON payloads to ensure seamless system interactions.
  • Technical Support & Troubleshooting:
    - Act as the primary point of contact for technical queries, issues, and escalations from clients.
    - Investigate and resolve technical issues quickly, working with internal engineering and product teams to provide timely solutions.
    - Utilize tools like Kafka (event streaming), Grafana (performance monitoring), and Sentry (error tracking) to diagnose and address technical problems proactively.
  • Client Relationship Management:
    - Build strong, trusted relationships with clients, acting as their advocate within Kapture.
    - Provide regular updates and technical insights to clients, ensuring they are informed about the platform's features, updates, and improvements.
    - Manage ongoing client communication, keeping clients satisfied and ensuring their technical needs are met consistently.
  • Proactive Technical Strategy & Optimization:
    - Identify opportunities to optimize client processes through Kapture's solutions, offering technical recommendations for improvements.
    - Conduct periodic health checks and performance reviews to ensure clients are fully leveraging the platform's capabilities.
    - Develop and deliver tailored strategies to ensure clients achieve maximum ROI on their investment in Kapture's platform.
  • Cross-Functional Collaboration:
    - Collaborate with Sales, Product, Engineering, and Support teams to ensure alignment and smooth delivery of technical solutions.
    - Provide technical insights and feedback to the product team to influence the development of new features and enhancements.
What You'll Need
  • API Integration Expertise: Hands-on experience with API integrations using tools such as Postman, cURL, and working with JSON payloads.
  • Error Debugging Skills: Strong diagnostic skills to inspect logs, trace errors, and implement fixes quickly using advanced tools and techniques.
  • Tech Stack Proficiency: Experience with technologies like Kafka (for event streaming), Grafana (for performance monitoring), Sentry (for error tracking), and similar tools to optimize and resolve technical challenges.
  • Excellent Client Management Skills: Proven ability to build relationships, manage client expectations, and communicate technical concepts to both technical and non-technical stakeholders.
  • Problem-Solving Aptitude: Ability to identify the root cause of issues and implement effective solutions, ensuring the success and satisfaction of clients.
Salary Range: $80,000 - $120,000 per year

The estimated salary range for this role is based on national averages and takes into account factors such as location, industry, and level of experience. The actual salary may vary depending on individual circumstances.

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