Technical Solutions Specialist

2 days ago


Bengaluru, Karnataka, India AudioCodes Full time

Job Overview

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AudioCodes is seeking a seasoned Technical Solutions Specialist to lead our sales efforts in India. As a key member of our team, you will be responsible for providing technical guidance and support to customers and partners, ensuring successful product deployments and driving business growth.

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About the Role

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We are looking for an experienced professional with a strong background in VoIP, UC, and data solutions. The ideal candidate will have excellent communication skills, be able to work effectively in a multinational environment, and possess a deep understanding of the technical aspects of the sales process.

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Key Responsibilities

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The Technical Solutions Specialist will be responsible for:

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  • Providing consultation and system design level services to customers, including Telecom provider migration to VoIP and UC">
  • Offering consultation-level services to enterprise customers on UC/UCaaS deployment and migration to digital transformation">
  • Providing technical assistance to the sales force during onsite sales calls and presentations">
  • Assisting with pre-sales technical support and hands-on capabilities">
  • Supporting technical demonstrations and installations of new products with AudioCodes partners and end-users">
  • Nurturing and managing technical knowledge transfer to partners">
  • Analyzing the technical fit of AudioCodes' products against customer requirements and presenting these requirements to the Product management team">
  • Delivering customer presentations and hands-on product demonstrations">
  • Providing product training to customers during the pre-sales phase">
  • Leading Proof of Concept activities in the region">
  • Collaborating on Scope of Work documents with End Customers and AudioCodes Pro Services">
  • Providing technical assistance to Marketing for regional events">
  • Supervising and managing interoperability tests between customers/carriers and AUDC Product Management & Business Line">
  • Supporting CPE interoperability tests between carriers and AUDC in the region">
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Requirements

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The ideal candidate will possess:

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  • Excellent experience with regards to VoIP, including SIP, SBC, and IP-PBX, Contact Centre">
  • At least 5 years of experience in IP telephony, SIP, UC, and UCaaS in Carrier/SP domain as well as Enterprise domain">
  • Experience with public cloud services like Zoom phone and Microsoft Teams, but also Azure Communication Services, AWS or Amazon Chime">
  • Experience in Microsoft and Zoom Phone based solutions selling to enterprise IT groups, including project deployments and managed services, based on Microsoft and Zoom infrastructure and applications">
  • Knowledge of Contact Center solutions (Genesys, ININ, Avaya or others)">
  • Knowledge of Digital transformation">
  • A deep understanding of the technical component in the sales process">
  • Strong communication and presentation skills">
  • The ability to travel throughout the region regularly to visit end customers and partners">
  • Fluency in English">
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Compensation and Benefits

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AudioCodes offers a competitive salary range of ₹1,200,000 - ₹2,400,000 per annum, commensurate with experience, along with additional benefits and perks.

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Why Join AudioCodes?

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As a Technical Solutions Specialist at AudioCodes, you will have the opportunity to work with a talented team of professionals, drive business growth, and make a meaningful impact on our customers' success.



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