Technical Solutions Specialist
2 days ago
Job Overview
">AudioCodes is seeking a seasoned Technical Solutions Specialist to lead our sales efforts in India. As a key member of our team, you will be responsible for providing technical guidance and support to customers and partners, ensuring successful product deployments and driving business growth.
">About the Role
">We are looking for an experienced professional with a strong background in VoIP, UC, and data solutions. The ideal candidate will have excellent communication skills, be able to work effectively in a multinational environment, and possess a deep understanding of the technical aspects of the sales process.
">Key Responsibilities
">The Technical Solutions Specialist will be responsible for:
">- ">
- Providing consultation and system design level services to customers, including Telecom provider migration to VoIP and UC">
- Offering consultation-level services to enterprise customers on UC/UCaaS deployment and migration to digital transformation">
- Providing technical assistance to the sales force during onsite sales calls and presentations">
- Assisting with pre-sales technical support and hands-on capabilities">
- Supporting technical demonstrations and installations of new products with AudioCodes partners and end-users">
- Nurturing and managing technical knowledge transfer to partners">
- Analyzing the technical fit of AudioCodes' products against customer requirements and presenting these requirements to the Product management team">
- Delivering customer presentations and hands-on product demonstrations">
- Providing product training to customers during the pre-sales phase">
- Leading Proof of Concept activities in the region">
- Collaborating on Scope of Work documents with End Customers and AudioCodes Pro Services">
- Providing technical assistance to Marketing for regional events">
- Supervising and managing interoperability tests between customers/carriers and AUDC Product Management & Business Line">
- Supporting CPE interoperability tests between carriers and AUDC in the region">
Requirements
">The ideal candidate will possess:
">- ">
- Excellent experience with regards to VoIP, including SIP, SBC, and IP-PBX, Contact Centre">
- At least 5 years of experience in IP telephony, SIP, UC, and UCaaS in Carrier/SP domain as well as Enterprise domain">
- Experience with public cloud services like Zoom phone and Microsoft Teams, but also Azure Communication Services, AWS or Amazon Chime">
- Experience in Microsoft and Zoom Phone based solutions selling to enterprise IT groups, including project deployments and managed services, based on Microsoft and Zoom infrastructure and applications">
- Knowledge of Contact Center solutions (Genesys, ININ, Avaya or others)">
- Knowledge of Digital transformation">
- A deep understanding of the technical component in the sales process">
- Strong communication and presentation skills">
- The ability to travel throughout the region regularly to visit end customers and partners">
- Fluency in English">
Compensation and Benefits
">AudioCodes offers a competitive salary range of ₹1,200,000 - ₹2,400,000 per annum, commensurate with experience, along with additional benefits and perks.
">Why Join AudioCodes?
">As a Technical Solutions Specialist at AudioCodes, you will have the opportunity to work with a talented team of professionals, drive business growth, and make a meaningful impact on our customers' success.
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