Account Retention Professional

5 days ago


Vijayawada, Andhra Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Customer Engagement Specialist

We are seeking a skilled C customer engagement specialist to join our team. In this role, you will play a key part in managing customer interactions, driving subscription sales, and resolving outstanding issues.

This 6-month contract position involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account concerns. You will also track follow-ups, monitor outcomes, and generate reports on key metrics such as conversions and account actions.

To succeed in this role, you will require advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, and analytical skills to track performance metrics and improve processes.

You must be organized and detail-oriented with the ability to meet deadlines, possess problem-solving ability, and have experience in customer service with strong communication and negotiation skills.

In addition, proficiency with CRM systems is essential for maintaining detailed records of follow-ups and interactions and generating reports on key metrics.

We foster a progressive culture, creativity, and a flexible work environment that respects diversity in all aspects. Integrity, experience, honesty, people, humanity, and passion for excellence define us.

The ideal candidate will have:

  • Advanced knowledge of Microsoft Excel software
  • Brief knowledge of Microsoft Word
  • Excellent analytical skills to track performance metrics and improve processes
  • Organized and detail-oriented with the ability to meet deadlines
  • Problem-solving ability
  • Experience in customer service
  • Strong communication and negotiation skills
  • Proficiency with CRM systems

Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Process orders promptly after the customer reaches out and sends purchase confirmation
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation
  • Maintain detailed records of follow-ups and interactions
  • Generate reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response


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