Customer Success Software Developer

1 day ago

Kannur, Kerala, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to customers via email, chat, and ticketing systems.

The ideal candidate will have a strong background in software development and a passion for problem-solving. They will also possess excellent communication skills and the ability to work effectively in a team environment.

In this role, you will troubleshoot and resolve issues related to Java and Python-based applications, investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions. Additionally, you will write and maintain support documentation, knowledge base articles, and diagnostic tools.

To be successful in this position, you will need a Bachelor's degree in Computer Science, Information Technology, or a related field, and 2-3 years of experience in a technical support or engineering role. Proficiency in Java and Python for debugging and scripting tasks is also required. Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores is highly desirable.

Key Responsibilities:

  • Provide technical assistance and support to customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.

Benefits:

  • This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.
  • We welcome candidates rejoining the workforce after career breaks and support their journey back to corporate.

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