Expert Customer Success Specialist

5 days ago


Kannur, Kerala, India beBeeExperience Full time ₹ 90,00,000 - ₹ 1,20,00,000
Customer Success - Inbound Tours

We're looking for a highly skilled and detail-oriented professional to join our inbound team as Expert Customer Success - Inbound Tours. As the key link between international travel partners and on-ground suppliers, you will be responsible for curating unforgettable experiences for FITs and groups.

Key Responsibilities:

  • Manage and respond to B2B travel queries from international agents.
  • Design customised itineraries with accurate costing and creative experiences.
  • Handle end-to-end bookings with hotels, transport, guides, and other partners.
  • Oversee travel documentation and provide real-time tour support.
  • Maintain proactive follow-ups on payments, confirmations, and client updates.
  • Stay updated on destination trends to deliver innovative solutions.
  • Ensure seamless operations and a high level of client satisfaction.

Required Skills and Qualifications:

  • 5-9 years of experience in inbound operations.
  • Strong knowledge of India & the Subcontinent.
  • Proven skills in itinerary planning, costing, and ground operations.
  • Excellent communication in English (written & spoken).
  • Detail-oriented, highly organized, and able to think on your feet.

Benefits:

  • Work with leading international travel brands.
  • Be part of a reputed, long-standing DMC with global recognition.
  • Get exposure to multi-country programs and high-value projects.
  • Access to training, FAM trips, and professional growth opportunities.
  • A collaborative, friendly, and flexible work culture.
  • Health benefits, performance recognition, and career progression.

Why Work with Us?

  • Our team is passionate about delivering exceptional customer experiences.
  • We offer a dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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