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Matchmaking Support Specialist

1 week ago

Chennai, Tamil Nadu, India FreeElective Network Full time

About FreeElective Network

FreeElective Network Pvt Ltd, based in Chennai, has been a pioneer in the matchmaking industry since 2011. The company's platform, Jodi365.com, is a next-generation matchmaking service that caters to quality singles looking for meaningful relationships. Our mission is to provide a safe and supportive environment for individuals to find their perfect match.

About the Job

We are seeking a detail-oriented and enthusiastic individual to join our support team as a Backend Process Coordinator. In this role, you will be responsible for reviewing user profiles, ensuring compliance with our code of conduct and terms of service, and communicating with users to resolve any issues or concerns. You will also work closely with our customer support manager to resolve user issues efficiently and ensure a consistent tone and approach in responding to user enquiries and complaints.

Key Responsibilities

  • Review submitted user profiles to ensure they comply with our code of conduct and terms of service
  • Communicate established terms, seeming violations, and required edits to users
  • Respond to user enquiries and complaints clearly, objectively, and patiently
  • Maintain intimate knowledge of our product and exercise good judgment in interactions with users
  • Preserve our customer base by proactively communicating with customers and promoting the value of our services
  • Track user feedback and work with the customer support manager and community manager to update the online Help Center

Requirements

  • Genuine interest in helping our users as they go about what may be a life-changing experience
  • Good reading comprehension and at least basic communication skills in English
  • Familiarity with web technology and comfort with the Internet

About You

We are looking for a team player with strong analytical and project management skills, who is organized and detail-oriented, and can work well under deadlines. If you are a self-starter with the ability to work independently in a fast-changing environment and are energized by the opportunities and challenges of working at a small and growing company, we would love to hear from you.