Executive Technical Solutions Specialist

3 days ago

Kollam, Kerala, India beBeeApplication Full time ₹ 40,00,000 - ₹ 60,00,000

Odessa Application Management Professionals: Let's Shape the BFSI Landscape

Are you a driven and innovative professional with experience in customer-facing roles? Do you have a passion for delivering exceptional service and support to clients?

We're seeking an accomplished Odessa Application Management Associate to join our dynamic team. In this exciting role, you will be responsible for providing expert technical assistance to internal and external users, ensuring seamless day-to-day operations.

Key Responsibilities:

  • Technical Support: Serve as the primary point of contact for users seeking assistance via various channels.
  • Issue Resolution: Diagnose and resolve basic technical issues related to Odessa, Platform Tools, and API/network connectivity.
  • Configuration Changes: Perform configuration updates in Odessa to meet user requirements.
  • Escalation: Identify complex issues and escalate them to higher-level support teams or Odessa when necessary, maintaining accurate documentation.
  • User Interaction: Maintain records of user interactions and technical issues in the ticketing system.
  • Follow-up: Provide timely follow-ups with users to ensure their issues are resolved to satisfaction.
  • Account Management: Assist with user account management, including password resets and access permissions.
  • Knowledge Base: Contribute to the development and maintenance of knowledge base articles and documentation for common issues and solutions.

Required Skills and Qualifications:

  • Customer Service Experience: Previous experience in customer-facing or technical support roles is essential.
  • Odessa Knowledge: Familiarity with Odessa and its functionalities is required.
  • Problem-Solving: Strong problem-solving skills and ability to work independently.
  • Communication: Excellent verbal and written communication skills are necessary.
  • Multitasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
  • Customer Orientation: A customer-oriented mindset with a desire to help others.

Benefits:

As an Odessa Application Management Associate, you can expect a dynamic work environment that fosters growth, innovation, and collaboration. We offer:

  • Diverse Workforce: Join a diverse team with employees from various backgrounds and cultures.
  • Professional Development: Opportunities for skill enhancement and career advancement.
  • Employee Recognition: Acknowledgment and rewards for outstanding performance.
  • Wellness Initiatives: Access to mental health support and wellness programs.

Others:

At Natixis, we value diversity, equity, and inclusivity. We commit to treating all employees and applicants fairly, regardless of gender, race, family status, disability, or any other factor. Our pledge to equity drives us to continuously analyze workforce data and enhance recruitment practices.

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