IT Onboarding Specialist

2 weeks ago

Delhi, Delhi, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Support Services Coordinator

We are seeking a detail-oriented and proactive professional to manage onboarding and offboarding activities within customer environments.

  • Execute onboarding and offboarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in cloud-based platforms.
  • Manage user and channel access in communication tools, including permissions and integrations.
  • Handle user provisioning tasks in ticketing systems and other IT service management tools.
  • Assign and remove user licenses across multiple software applications.
  • Follow standardized operating procedures to ensure consistency, security, and compliance across user lifecycle tasks.
  • Collaborate with internal teams, partners, and escalate issues to higher-level support or OEMs when required.
  • Maintain accurate records of account status and license allocations.
  • Support mobile device management-related tasks such as device enrollment, remote wipe, and basic compliance checks.
  • Monitor ticket queues and complete tasks within defined service level agreements.
  • Participate in documentation of recurring tasks and suggest process improvements.

Required Skills & Qualifications:

  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of cloud-based services (e.g., Gmail, Drive, Calendar).
  • Working knowledge of communication tool administration (e.g., Slack).
  • Familiarity with ticketing systems (e.g., Jira) or equivalent.
  • Basic knowledge of license management across common software platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in 24x7 rotational shifts, including nights, weekends, and holidays.
  • Good written and verbal communication skills.
  • Strong time management and task ownership abilities.

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