Senior IT Support Specialist

4 weeks ago


Delhi, Delhi, India DSV Full time

Job Summary:

We are seeking a highly skilled IT Support Specialist to join our team at DSV. The successful candidate will be responsible for providing technical support for our Warehouse Management Systems (WMS) infrastructure.

Key Responsibilities:

  • Support all aspects of WMS application infrastructure, including Blue Yonder/JDA Dispatcher, EMS, Parcel system, Oracle database, and Citrix environment.
  • Coordinate and manage system administrative IT aspects within the support area for warehouse applications.
  • Consult with requesting parties on technical aspects of warehouse application infrastructure and process definition.
  • Provide daily professional support for implemented WMS in all technical aspects in DSV Panalpina and partner environments.

Requirements:

  • Bachelor degree or above in IT, business administration, logistics, or a similar discipline.
  • Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management.
  • Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains: WMS infrastructure support, WMS configuration, MOCA/DDA, and Integrator.
  • Very good knowledge in SQL.
  • Excellent business English (corporate language).

Behavioral Skills:

  • Ability to communicate effectively on and switch between levels of abstraction depending on the target group and product stage.
  • Ability to establish and maintain effective working relationships.
  • Ability to be a strong team player and effectively influence technical teams.
  • Ability to act under strong pressure and manage crisis situations.
  • Ability to evaluate information, identify key issues, and formulate conclusions based on sound judgment.
  • Ability to deliver to and manage stakeholder expectations in a fast-paced environment.
  • Service-minded and customer-driven.
  • Effective communication skill (English).
  • Excellent organizational, interpersonal, time management, and communication skills.

About DSV:

DSV is a global transport and logistics company.



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