Senior IT Support Specialist
4 weeks ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at DSV. The successful candidate will be responsible for providing technical support for our Warehouse Management Systems (WMS) infrastructure.Key Responsibilities:
- Support all aspects of WMS application infrastructure, including Blue Yonder/JDA Dispatcher, EMS, Parcel system, Oracle database, and Citrix environment.
- Coordinate and manage system administrative IT aspects within the support area for warehouse applications.
- Consult with requesting parties on technical aspects of warehouse application infrastructure and process definition.
- Provide daily professional support for implemented WMS in all technical aspects in DSV Panalpina and partner environments.
Requirements:
- Bachelor degree or above in IT, business administration, logistics, or a similar discipline.
- Minimum 5 years of work experience, ideally in an international environment with strong focus on Blue Yonder/JDA Dispatcher warehousing system management.
- Minimum of 5 years of experience with JDA Dispatcher in at least 4 domains: WMS infrastructure support, WMS configuration, MOCA/DDA, and Integrator.
- Very good knowledge in SQL.
- Excellent business English (corporate language).
Behavioral Skills:
- Ability to communicate effectively on and switch between levels of abstraction depending on the target group and product stage.
- Ability to establish and maintain effective working relationships.
- Ability to be a strong team player and effectively influence technical teams.
- Ability to act under strong pressure and manage crisis situations.
- Ability to evaluate information, identify key issues, and formulate conclusions based on sound judgment.
- Ability to deliver to and manage stakeholder expectations in a fast-paced environment.
- Service-minded and customer-driven.
- Effective communication skill (English).
- Excellent organizational, interpersonal, time management, and communication skills.
About DSV:
DSV is a global transport and logistics company.
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