Lead Customer Advocate

4 days ago

Gurgaon, Haryana, India beBeeCustomer Full time US$ 5,00,000 - US$ 10,00,000
Job Role Overview

The Senior Customer Success Manager will be responsible for ensuring customer satisfaction and retention by providing exceptional service and support.

Key Responsibilities:
  1. Deliver outstanding customer experiences through proactive issue resolution, timely communication, and personalized support.
  2. Develop and execute strategies to drive customer adoption, retention, and growth, resulting in increased revenue and long-term partnerships.
  3. Collaborate with cross-functional teams to align on customer needs, goals, and objectives, ensuring seamless integration of services and solutions.
  4. Conduct regular business reviews and assessments to identify areas for improvement, driving process enhancements and cost savings initiatives.
  5. Analyze customer feedback, sentiment, and Net Promoter Score (NPS) to inform data-driven decisions and optimize customer success initiatives.
About the Role

This is a unique opportunity to join a dynamic team as a Senior Customer Success Manager. The successful candidate will have the chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace culture that reflects these principles.

Requirements

To be considered for this role, you must have:

  • A degree in Business Administration, Marketing, or a related field.
  • Minimum 5 years of experience in customer-facing roles, preferably in a senior management position.
  • Proven track record of delivering customer success results, including revenue growth, retention, and expansion.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to analyze complex data, identify trends, and make informed decisions.
  • Familiarity with CRM systems, project management tools, and other software applications.

  • Customer Advocate Specialist

    2 days ago

    Gurgaon, Haryana, India beBeeAdvocate Full time ₹ 21,48,955 - ₹ 28,93,210

    Job OverviewCvent is a leading provider of meetings, events and hospitality technology with over 4,800 employees and nearly 22,000 customers worldwide.The company delivers a comprehensive event marketing and management platform for event professionals offering software solutions to help venues grow their business.About Our CultureWe foster an environment...

  • Career Opportunities for Dedicated Customer Advocates

    4 days ago

    Gurgaon, Haryana, India beBeeDedicated Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Career Opportunities for Dedicated Customer Advocates">Job Description:We are seeking highly motivated and customer-focused professionals to join our team as Career Opportunities for Dedicated Customer Advocates. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences.">Key...

  • Advocacy Manager, Customer Marketing

    3 days ago

    Gurgaon, Haryana, India Cvent Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    OverviewShift Timing: 03:00 PM - 12:00 AMAdvocacy Manager, Customer MarketingCvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software...

  • Customer Advocate

    7 days ago

    Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Service Representative RoleJob SummaryThis role involves providing exceptional customer service to clients through various communication channels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key ResponsibilitiesContact Center Operations: Respond...

  • Customer Advocacy Specialist

    9 hours ago

    Gurgaon, Haryana, India beBeeAdvocacy Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

    Job OverviewThis role focuses on creating strong customer relationships and turning them into advocates.About the RoleThe key responsibilities include:Leading programs to create lasting connections with customers and convert them into enthusiastic supporters.Developing and managing promotional campaigns to raise awareness of our brand ambassadors and...

  • Customer Service Manager

    6 days ago

    Gurgaon, Haryana, India LEAD School Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Key Responsibilities:Drive process improvement and simplification projects across all supply chain functions - Planning, Logistics and Warehousing on key supply chain problems. Be the Single point of contact for all Supply chain related tickets / errors raised from Sales team or external customers.Ensure objective RCA of all issues and errors and define...

  • Strategic Customer Advocate

    4 days ago

    Gurgaon, Haryana, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,20,000

    Customer Success Manager RoleAs a critical link between our organization and valued customers, you will be responsible for delivering exceptional service experiences that meet and exceed customer expectations.Key Responsibilities:Act as the primary point of contact for all customer support-related activities, providing proactive and reactive services to...

  • Customer Service Advocate

    1 week ago

    Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Service RepresentativeWe are seeking a highly skilled and motivated customer service representative to join our team.Key Responsibilities:Handle inbound and outbound calls, emails, and chats to assist customers with their queries, complaints, or requests.Provide accurate information about products and services, resolve issues, and offer solutions to...

  • Senior Customer Advocate

    2 weeks ago

    Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 25,00,000

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team. This is an exciting opportunity to contribute to the development and implementation of innovative solutions that drive business growth and customer satisfaction.About the RoleThis specialist will work closely with cross-functional teams to design and deliver...

  • Senior Customer Advocate

    1 week ago

    Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Career Opportunity:We are seeking an exceptional Customer Support professional to join our team in Gurgaon, India. This role will play a vital part in delivering first-class service to our clients.The ideal candidate will possess excellent problem-solving skills and Microsoft Office skills, with previous experience in a customer-facing role. Experience...