Customer Experience Engineer
3 weeks ago
About Us
At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our Azure CXP team is a key part of this mission, working closely with customers to transform their experiences with our cloud services.
Job Summary
We're seeking a highly skilled and customer-obsessed engineer to join our team. As a Cloud Quality Advocate, you'll work closely with customers, engineers, and product teams to drive quality, security, and reliability in our cloud services.
Responsibilities
- Engage with customers and engineers to understand their needs and provide expert guidance on Azure services.
- Develop and maintain high-quality documentation, guides, and tools to support customer success.
- Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
- Proactively identify and communicate trends and insights to leadership and development teams.
- Take ownership of developing comprehensive knowledge about Azure services and features.
Requirements
- 8+ years of software development experience with C#, C++, or Java, and a track record of implementing and supporting Azure technologies.
- Proficiency in Azure Machine Learning services and Azure AI services.
- Experience in developing and deploying solutions on Azure platform.
- Familiarity with cloud deployment and development tools such as CLI, PowerShell, Visual Studio,.NET, and JSON templates.
- Exceptional interpersonal and communication skills, with a dedication to delivering outstanding customer experiences.
What We Offer
- Industry-leading healthcare benefits.
- Generous time away and giving programs.
- Opportunities to network and connect with colleagues.
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