Customer Experience Strategist

5 days ago


Hyderabad, Telangana, India Microsoft Full time

About the Role

Micsooft is currently seeking an experienced Senior Product Researcher to join our team. As a crucial member of our multidisciplinary group, you will collaborate closely with cross-disciplinary teams to create seamless and delightful experiences for billions of customers worldwide.

Key Responsibilities

  • Develop and drive research plans to inform product strategy and user experience direction.
  • Contribute to the formation of solutions for products, product lines, or services.
  • Collaborate with product teams to improve user experience through continuous iterative research processes.
  • Apply a combination of moderated and unmoderated user experience testing methodologies.
  • Provide coaching to stakeholders on how to apply user research.

Qualifications

  • Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field, and 3+ years of experience in product or service design, or equivalent experience.
  • Strong writing and verbal abilities.
  • Experience managing design research knowledge that is leveraged across design and engineering teams.
  • Track record of collaborating across disciplines.

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs


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