Customer Experience Strategist

5 days ago


Hyderabad, Telangana, India Zithara Full time
About Zithara

Zithara.AI is India's leading Martech software, specifically designed for offline-first retailers.

Role Overview

The Client Success Manager plays a critical role in the company, working closely with clients and founders of various businesses.

Key Responsibilities

  • Act as a product advisor to clients, working towards achieving their business goals and success metrics.
  • Manage client relationships and expectations, using data-driven insights to track usage performance and drive metrics like CAC, CSAT, NPS, adoption, and usage for clients.
  • Analyze customer data to improve the end-user experience, collecting product feedback and conveying ideas for improvement to technical teams.
  • Gather product feedback and features that can help define the product roadmap, educating clients about the BusinessOnBots Dashboard reporting structure and other relevant features.
  • Drive product adoption with an ability to cross-sell/up-sell.

Requirements

  • 2 years of experience in Customer Success in SaaS.
  • Strong product thinking and analytical skills.
  • Exceptional communication and presentation skills, coupled with excellent listening skills.
  • Strong negotiation and communication skills.
  • Demonstrates a deep understanding of customers' concerns and thoughts regarding the use of products.
  • Ability to work with multiple stakeholders.


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