Customer Experience Strategist
5 days ago
Zithara.AI is India's leading Martech software, specifically designed for offline-first retailers.
Role Overview
The Client Success Manager plays a critical role in the company, working closely with clients and founders of various businesses.
Key Responsibilities
- Act as a product advisor to clients, working towards achieving their business goals and success metrics.
- Manage client relationships and expectations, using data-driven insights to track usage performance and drive metrics like CAC, CSAT, NPS, adoption, and usage for clients.
- Analyze customer data to improve the end-user experience, collecting product feedback and conveying ideas for improvement to technical teams.
- Gather product feedback and features that can help define the product roadmap, educating clients about the BusinessOnBots Dashboard reporting structure and other relevant features.
- Drive product adoption with an ability to cross-sell/up-sell.
Requirements
- 2 years of experience in Customer Success in SaaS.
- Strong product thinking and analytical skills.
- Exceptional communication and presentation skills, coupled with excellent listening skills.
- Strong negotiation and communication skills.
- Demonstrates a deep understanding of customers' concerns and thoughts regarding the use of products.
- Ability to work with multiple stakeholders.
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