
Business Growth Director
4 hours ago
Job Role: Team Lead
About the JobThis position plays a pivotal role in driving business growth by leading teams and executing strategic initiatives.
Key Responsibilities- Lead and motivate customer service teams to achieve set targets.
- Oversee project execution, monitor key performance indicators (KPIs), and ensure target compliance.
- Proficient in G-suite applications, particularly Google Sheets and Google Slides.
- Optimize resource allocation to meet productivity and quality metrics.
- Document issues and maintain adherence to policies and procedures.
- Manage processes, resources, and system applications.
- Foster standard practices and business procedures.
- Analyze data and participate in process improvement initiatives.
- Validate operational processes and data inputs/outputs.
- Minimum 3 years of supervisory experience, preferably in US BFSI sector.
- Fluent English language proficiency is essential.
- Strong knowledge of G-suite applications is required.
Prior experience as a Team Leader is preferred. A graduate degree is preferred with at least 3 years of experience in a similar role.
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