IT Service Delivery Manager

2 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: Support Specialist

Job Summary:

We are seeking a highly skilled and experienced IT professional to lead end-user support operations, manage technical incidents, and ensure seamless IT service delivery. The ideal candidate will possess strong technical expertise in Windows and Linux environments, excellent troubleshooting skills across hardware, software, and networks, and proven experience in stakeholder and vendor management.

Main Responsibilities:

  • Provide expert-level support for end-user devices, operating systems (Windows/Linux), and network issues (LAN/WAN/Wi-Fi/VPN).
  • Administer Active Directory, SaaS-based print solutions, and VC conferencing setups.
  • Package and deploy applications/patches using HPDM or SCCM.
  • Ensure ITIL-aligned service delivery and collaborate with L3/L4 teams.
  • Maintain accurate asset inventory and documentation.
  • Lead daily operations, monitor system performance, and drive efficiency improvements.
  • Manage vendor relationships, negotiate contracts, and align IT initiatives with business goals.

Required Experience:

  • 5-7 years in IT support, with 1-3 years in people management.
  • 5+ years in Windows helpdesk/service desk environments and Active Directory administration.
  • Experience in vendor relationship management and ITIL-based service delivery.

Key Skills & Competencies:

  • Strong troubleshooting and customer service skills.
  • Excellent communication and stakeholder management.
  • Ability to work independently and cross-functionally.
  • Service-oriented with analytical thinking.

Qualifications:

  • Bachelor's degree in Computer Science or equivalent.
  • ITIL Foundation certification (mandatory).
  • Desirable: CompTIA A+, CCNA/CCNP, MCSA, Azure certifications.


About the Role:

This is an exciting opportunity for an experienced IT professional to take on a leadership role in our end-user support team. As a Senior IT Support Specialist, you will be responsible for managing technical incidents, ensuring seamless IT service delivery, and driving efficiency improvements. If you have a strong background in Windows and Linux environments, excellent troubleshooting skills, and experience in stakeholder and vendor management, we encourage you to apply.


Why Join Us:

Our company offers a dynamic and supportive work environment, where you can grow your career and develop new skills. We value diversity, equality, and inclusion, and strive to create a workplace that reflects these values. Our benefits package includes competitive salaries, comprehensive health insurance, and opportunities for professional development.


How to Apply:

To apply for this exciting opportunity, please submit your resume and cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you

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