Housing Project Customer Relationship Manager

5 days ago

Shimoga, Karnataka, India beBeeRelationship Full time ₹ 45,00,000 - ₹ 75,00,000
Customer Relationship Manager

Hiring a highly motivated and customer-focused Customer Relationship Manager to join our team for an affordable group housing project. The successful candidate will be responsible for handling customer queries, building strong relationships with customers, and ensuring high satisfaction levels.

  • Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  • Build and maintain strong relationships with customers, ensuring high satisfaction levels.
  • Assist in the home-buying process, guiding customers through documentation and post-sales support.
  • Collaborate with sales, CRM, and legal teams to streamline customer communication.
  • Track customer interactions using CRM software and maintain detailed records.
  • Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  • Analyze customer feedback and provide insights for service improvement.
  • Ensure compliance with company policies, legal regulations, and industry best practices.
  • Work closely with the management team to enhance overall customer engagement and retention.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.
Benefits

Competitive salary + Performance-based incentives

Others

A chance to work on a state government-backed affordable housing project and contribute to providing quality affordable housing to valued customers.

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