Senior Utility Implementation Manager

6 days ago

Hyderabad, Telangana, India beBeeProjectManager Full time ₹ 9,00,000 - ₹ 13,50,000
Project Manager

We are seeking a skilled Project Manager to lead our Oracle Utilities implementation team in Saudi Arabia. This role involves working directly with a utility client to manage a team of Oracle utility experts in implementing Oracle's Customer Experience for Utilities (CX4U) solution for a high call volume call center.

Key Responsibilities:

* Manage the day-to-day tasks of a small team, ensuring on-time completion of project deliverables and meeting customer expectations.
* Create and maintain project plans and JIRA boards to ensure timely project task completion.
* Track risks and issues, facilitate problem resolution, and manage issue escalation in a timely manner.
* Provide weekly project status reports and debriefs to company leadership.
* Collaborate with cross-functional teams, including Oracle product teams, developers, testers, and project managers.
* Act as a liaison between technical teams and business users to ensure alignment.
* Provide go-live and post-implementation support to ensure solution effectiveness.

Requirements:

* Bachelor's degree in computer science, engineering, information systems, or business administration or related field.
* Minimum 2-4 years of experience as a Project Manager, preferably in the utilities domain.
* Minimum 1-3 years of experience working in the utilities (water, gas, electric) industry.
* Knowledge of project management methodologies, such as waterfall and agile.
* Experienced in leading projects utilizing standard project management tools, like MS project, JIRA, Smartsheet, etc.
* Excellent verbal and written communication skills, comfortable providing project updates to senior leadership.
* Demonstrated ability to lead teams, promote effective communication, resolve conflict, and handle conflicting priorities.
* Demonstrated analytical problem-solving skills and a keen interest in delivering high-quality deliverables.
* Ability to work independently in a fast-paced, client-facing environment.

Preferred Qualifications:

* Master's degree in computer science, engineering, information systems, or business administration or related field.
* Project Management Professional (PMP) certification.
* 4+ years of experience working in the utilities (water, gas, electric) industry.
* Experience working in a call center environment.
* Knowledge of Oracle utilities products, such as CX4U, CCB, C2M, etc.
* Experience in full-cycle Oracle Utilities implementations or upgrades.
* Experience in the consulting industry.

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