Operations Learning and Development Specialist

2 weeks ago

Thāne, Maharashtra, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

Job Description

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The Operations Technical Learning Specialist plays a pivotal role in developing and executing internal learning programs that support business strategies on the Business Process Management team.

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This position will have a profound impact on the entire department by collaborating with management, product managers, and Subject Matter Experts to drive change through technical training and education.

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Responsibilities include designing and facilitating training content for all key systems and tools, product launch enhancements, new hire and ongoing learning needs, using scalable solutions and quantifiable metrics to demonstrate a change in behavior or lift.

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Key Responsibilities:\

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  • 75% Develop Training Content and Facilitate a world-class training experience.\
  • Designing and developing technical learning programs that support business strategies to internal Operations employees.\
  • Content may include product launches, process documentation updates, data quality, new hire onboarding, proprietary systems and tools.\
  • Training delivery methods include WebEx webinars, Teams classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.\
  • Assess program effectiveness using relevant metrics and correlate metrics with the learning objectives.\
  • Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention.\
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Required Skills and Qualifications

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The ideal candidate will possess a bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills. Excellent facilitation skills are required to foster engagement in a web-based or in-person environment.

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Key qualifications include:

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  • Excellent facilitation skills that foster engagement in a web-based or in-person environment.\
  • Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.\
  • A thirst and openness to learn new technical systems is critical to success in this role.\

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