Operations Team Lead

2 weeks ago


Kolkata, West Bengal, India Gear Inc Full time

Job Information

The ideal candidate is a highly skilled leader with a proven track record of success in managing teams and optimizing processes to drive business growth. They will be responsible for supervising and mentoring a team of operations staff, collaborating with clients to understand their needs, and implementing quality assurance measures to ensure exceptional results.

Main Responsibilities:

  • Team Management: Supervise and manage a team of operations staff, providing guidance and support to ensure they meet performance targets and KPIs.
  • Process Improvement: Implement and oversee changes to streamline processes, enhance productivity, and improve overall efficiency.
  • Client Relationships: Liaise with clients to understand their requirements and expectations, ensuring effective communication and delivery of exceptional results.
  • Quality Assurance: Implement and monitor quality assurance measures to ensure that services meet or exceed client expectations.
  • Training and Development: Oversee training programs for new and existing staff to ensure they are well-equipped with the necessary skills and knowledge.
  • Data-Driven Decision Making: Use data-driven insights to make informed decisions and implement strategies for improvement.
  • Resource Optimization: Optimize resource utilization to meet operational goals, ensuring the most efficient use of resources.
  • Operational Issue Resolution: Address and resolve operational issues promptly, minimizing disruptions and ensuring business continuity.
  • Compliance: Ensure compliance with industry regulations, company policies, and client requirements.
  • Culture of Continuous Improvement: Foster a culture of continuous improvement and innovation within the operations team, encouraging experimentation and learning.

Job Requirements:

  • At least 2 years of working experience as a Senior Team Leader or equivalent role in a BPO (Business Process Outsourcing) setup.
  • Fluent in English, with excellent verbal and written communication skills.
  • Proven track record of meeting and delivering targets and commitments.
  • Experience in content moderation environment or Google Suite and online collaboration tools is a plus.
  • Capable of building productive business relationships with clients.
  • Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills.

  • Operations Team Lead

    3 weeks ago


    Kolkata, West Bengal, India i4 Consulting : Reimagining HR Blueprints Full time

    About the Role:i4 Consulting : Reimagining HR Blueprints is seeking an exceptional Team Lead to drive operational excellence in our ecommerce and logistics operations.Responsibilities:Process Optimization & Team Management:Streamline day-to-day operations, ensuring that teams meet efficiency targets and business goals.Lead and mentor the team to consistently...

  • Operations Team Lead

    4 weeks ago


    Kolkata, West Bengal, India i4 Consulting : Reimagining HR Blueprints Full time

    Job Title: Team LeadLocation: Not SpecifiedExperience: 3+ yearsIndustry Preference: Ecommerce, Startups, Logistics, or MobilityJob Description:As a Team Lead, you will play a critical role in driving operational excellence, team efficiency, and driver network expansion. You will be responsible for optimizing processes, managing teams, and ensuring seamless...

  • Operations Team Lead

    3 weeks ago


    Kolkata, West Bengal, India i4 Consulting : Reimagining HR Blueprints Full time

    Job Title: Team LeadLocation: RemoteExperience: 3+ yearsIndustry Preference: Ecommerce, Startups, Logistics, or MobilityJob Description:As a Team Lead, you will play a critical role in driving operational excellence, team efficiency, and driver network expansion. You will be responsible for optimizing processes, managing teams, and ensuring seamless...

  • Operations Team Lead

    4 weeks ago


    Kolkata, West Bengal, India i4 Consulting : Reimagining HR Blueprints Full time

    Job Title: Team LeadLocation: Not SpecifiedExperience: 3+ yearsIndustry Preference: Ecommerce, Startups, Logistics, or Mobility (Food, Q-commerce, Logistics, etc.)Job Description:As a Team Lead, you will play a critical role in driving operational excellence, team efficiency, and driver network expansion. You will be responsible for optimizing processes,...

  • Team Lead Position

    3 weeks ago


    Kolkata, West Bengal, India Talent Hub Jobs Full time

    Job Title: Team LeadJob Summary:We are seeking a highly skilled Team Lead to join our team at Talent Hub Jobs. As Team Lead, you will be responsible for leading a team of professionals and ensuring the smooth operation of our processes.Key Responsibilities:Lead a team of professionalsEnsure the smooth operation of our processesDevelop and implement...

  • Senior Team Lead

    2 weeks ago


    Kolkata, West Bengal, India NTT Full time

    About the RoleThe Senior Team Lead for Critical Facilities Operations and Maintenance is a key position within NTT DATA. This role is responsible for ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of our data center.As a Senior Team Lead, you will be accountable for supervising a team of Data Center...

  • Team Lead

    3 weeks ago


    Kolkata, West Bengal, India SMART CALL CENTER SOLUTIONS Full time

    As a team leader, you will be the main point of contact for all team members, which requires excellent communication skills to ensure smooth team operations and effective collaboration.The ideal candidate will be able to set a good example and engage the team to achieve goals by creating an inspiring team environment with open communication.Key...

  • Senior Team Lead

    1 month ago


    Kolkata, West Bengal, India NTT Full time

    Job SummaryThe Senior Team Lead, Critical Facilities Operations and Maintenance is a developing management role, ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. This role provides training, expertise, and experience to their critical facilities operations/maintenance team(s). Regular,...

  • Sales Team Lead

    1 month ago


    Kolkata, West Bengal, India Paytm Full time

    About Us: Paytm is a leading digital payments and financial services company in India, dedicated to driving consumer and merchant adoption through various payment use cases. Our platform offers a range of services, including utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower...

  • Team Lead

    3 weeks ago


    Kolkata, West Bengal, India Talent Hub Jobs Full time

    AXIS BANK PROCESS is seeking a Team Leader for their operations in Kolkata.Requirements:GraduationMinimum 1 year of experience in the BPO industry (Outbound)Salary: Upto 35,000Key Responsibilities:Leads a team of professionalsEnsures operational efficiencyLocation: Kolkata

  • Senior Team Lead

    4 weeks ago


    Kolkata, West Bengal, India NTT Full time

    Job SummaryThe Senior Team Lead, Critical Facilities Operations and Maintenance is a developing management role, ensuring the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. This role provides training, expertise and experience to their critical facilities operations/maintenance team(s). Regular,...

  • Senior Team Lead

    3 weeks ago


    Kolkata, West Bengal, India NTT Full time

    About the RoleThe Senior Team Lead, Critical Facilities Operations and Maintenance is a developing management role that ensures the day-to-day operations, maintenance, and improvements to the physical infrastructure of the data center. This role provides training, expertise, and experience to their critical facilities operations/maintenance team(s). Regular,...


  • Kolkata, West Bengal, India Omind Full time

    Financial Operations Lead RoleWe are seeking an experienced Finance Manager to lead our financial operations team. The ideal candidate will have a strong background in financial planning, budgeting, and financial analysis.Manage the organization's financial reporting, including budgeting and forecasting.Provide financial assistance to the leadership team on...


  • Kolkata, West Bengal, India Max Life Insurance Full time

    Job Summary:We are seeking a skilled Operations Manager - Customer Retention to join our team at Max Life Insurance.Key Responsibilities:Lead the Customer Retention Team to achieve business objectives.Develop and implement strategies to improve customer retention rates.Collaborate with cross-functional teams to drive business growth.Requirements:Minimum 3...


  • Kolkata, West Bengal, India IconConstech Pvt Ltd Full time

    **Job Title:** Team LeadWe are seeking a highly skilled Team Lead to join ICON CONSTECH PVT.LTD.The successful candidate will be responsible for leading a team of sales and marketing professionals, providing guidance and support to ensure the achievement of business objectives.**Key Responsibilities:**Lead and manage a team of sales and marketing...


  • Kolkata, West Bengal, India AQb Solutions Pvt Ltd Full time

    AQB Solutions Pvt Ltd is seeking a highly skilled individual to fill the role of Software Development Team Lead.This position involves leading a team of developers in the design, development, and deployment of software components.The ideal candidate will have extensive knowledge of JavaScript, experience with JavaScript libraries, and a strong understanding...

  • Sales Team Lead

    2 weeks ago


    Kolkata, West Bengal, India Carrier Full time

    About the RoleThis role participates in the coordination of distribution channel management activities, establishing day-to-day operational objectives for the team.Responsibilities include analyzing market trends and competitors to identify opportunities for growth and improvement, building and maintaining strong relationships with key customers and...

  • Auditor Team Lead

    2 days ago


    Kolkata, West Bengal, India DNV Full time

    DNV is seeking an experienced Auditor Team Lead to join our team. This role will oversee the planning, execution, and reporting of audits for various clients.About DNVAt DNV, we are committed to making a positive impact on society through our work in assurance, risk management, and sustainability. We have been at the forefront of innovation for over 150...

  • Regional Team Lead

    3 weeks ago


    Kolkata, West Bengal, India Abbott Full time

    Main ResponsibilitiesAs a Regional Team Lead at Abbott, you will be responsible for leading a team of professionals and supervising their work. This role involves mentoring, coaching, and coordinating team activities to achieve business objectives.Key QualificationsTo be successful in this role, you will need a strong educational background, with an...

  • Sales Team Lead

    3 weeks ago


    Kolkata, West Bengal, India Talent Hub Jobs Full time

    At Talent Hub Jobs, we're seeking a highly skilled Sales Team Lead to join our team. The ideal candidate will have a solid background in sales and be able to lead our sales team to success. Key responsibilities will include coordinating the sales team, providing product demonstrations, and conducting market research. If you're a strong communicator with...