
ServiceNow IT Service Management Professional
22 hours ago
We seek an IT service management professional to implement and support our IT service management (ITSM) capabilities. The ideal candidate will have a strong background in designing, developing, and configuring ServiceNow solutions to improve IT service delivery.
Key Responsibilities:
- Design, develop, and configure ServiceNow applications, modules, and workflows to meet business requirements.
- Implement and support ITSM processes, including Incident, Problem, Change, and Knowledge management.
- Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Create and maintain technical documentation for ServiceNow configurations.
- Analyze information from ITSM tools and make sound recommendations for process improvements.
Requirements:
- 6-12 years of experience in ITSM and ServiceNow implementation.
- Strong knowledge of ServiceNow ITSM modules and workflows.
- Ability to design and implement complex ServiceNow solutions.
- Excellent communication and problem-solving skills.
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