
Retail Store Team Lead
5 days ago
Job Opportunity
We are seeking a seasoned retail professional to fill the role of Assistant Retail Store Manager. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and driving sales growth in a fast-paced retail environment.
Key ResponsibilitiesCustomer Service & Sales
- Provide top-notch customer service to drive store sales and customer retention.
- Assist in handling customer inquiries, complaints, and feedback.
- Support the Store Manager in achieving monthly sales targets.
Inventory Management & Operations
- Oversee stock levels, replenishment, and timely ordering to ensure optimal inventory management.
- Implement effective inventory control measures to minimize shrinkage.
- Coordinate with logistics for smooth handling of home delivery orders.
Visual Merchandising
- Design and implement visually appealing visual merchandising displays to enhance customer experience.
- Ensure promotional displays, signage, and in-store layouts are updated regularly to reflect seasonal promotions.
Service Management (Spa & Grooming)
- Manage spa and grooming appointments to ensure maximum customer satisfaction.
- Coordinate staff scheduling to ensure seamless delivery of pet spa services.
- Handle customer follow-ups to ensure high levels of customer satisfaction with spa experiences.
Team Support
- Supervise floor staff and assign daily responsibilities to optimize team performance.
- Support training of new employees on customer service skills and store operations procedures.
- Maintain discipline, hygiene, and operational standards within the store.
Requirements
To be successful in this role, you will need:
- A minimum of [X] years of retail experience, preferably in a management capacity.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Strong problem-solving and conflict resolution skills.
What We Offer
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan.
- A generous paid time off policy.
- Ongoing training and development opportunities.
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