Technical Solutions Provider

4 days ago

Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 19,00,000
Software Support Engineer I

Job Summary:

We are seeking a highly skilled Software Support Engineer I to join our team. As a key member of our support team, you will be responsible for providing technical expertise to escalated support issues and collaborating with different teams to resolve complex problems.

Key Responsibilities:

  • Diagnose challenges using various tools and provide solutions to both internal and external customers.
  • Act as the escalation point for issues needing further investigation beyond initial support.
  • Work closely with the Implementation team.
  • Maintain a positive, empathetic and professional attitude.
  • Communicate and coordinate with colleagues as necessary.

Requirements:

Ideal Skills & Experience:

  • Strong written and verbal communication skills.
  • Strong SQL or database skills.
  • Excellent documentation, troubleshooting, and analytical skills.
  • Experience working with JIRA, Salesforce, or any other enterprise CRM tool.
  • Experience in working with various teams (DevOps, Customer Success, QA, Level 1 Support) for issue resolution.
  • Strong knowledge of web standards.
  • Good understanding of APIs.
  • Ability to read and write scripts.
  • Solid communication, listening, and English writing skills.
  • Ability to problem solve and resolve issues independently and quickly.
  • Detail orientation and analytical mindset.
  • Team contribution skills and a desire to teach others.
  • Organization skills and proven reliability: ability to work independently with little direction when necessary.

Benefits:

  • This is a remote position located in India.
  • Reliable internet connection and suitable home office setup required.
  • Occasional travel may be required for team meetings, conferences, or training sessions.
  • Valid driver's license may be required for travel purposes.
  • Company-provided equipment, including laptop, monitor, and additional peripherals.
  • ADA compliance: reasonable accommodations provided in accordance with the Americans with Disabilities Act (ADA).

Work Environment:

As a hybrid-friendly workplace, we offer flexibility and collaboration with team members and stakeholders. This position requires availability during core business hours and occasional Saturday and Sunday daytime hours.

Our company values innovation, teamwork, and customer satisfaction. We strive to empower our employees to grow professionally and personally, while maintaining a high-integrity organization.

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