
Senior Collections Manager
1 week ago
Job Description:
This role entails overseeing the Order to Cash (O2C) process, ensuring timely and accurate invoicing. The successful candidate will be responsible for managing billing, collections, and dispute resolution.
Key Responsibilities:
- Manage the O2C process by ensuring compliance with all supporting documentation.
- Review client contracts to prevent discrepancies in invoicing.
- Proactively identify and resolve issues such as billing errors, late payments, and AR reconciliations.
- Communicate effectively with clients via email and phone for collection of overdue payments.
- Document customer feedback and facilitate prompt resolution.
- Collaborate with internal teams for timely issue resolution.
- Ensure achievement of team KPIs and individual deliverables.
- Monitor and manage collections in line with contract TATs.
- Generate accurate and timely reports for collections.
- Submit payment release requests to Treasury for salary disbursements to associates.
- Conduct client visits as required.
- Identify and escalate high-risk accounts to management.
- Drive continuous process improvements and best practices.
- Prepare monthly and quarterly management reports.
- Maintain accurate records of invoices, payments, and related correspondence.
Required Skills and Qualifications:
- Graduate degree in Commerce or equivalent.
- Proficiency in MS Office applications, especially MS Excel.
Benefits:
This is an excellent opportunity for a motivated professional to develop their skills and contribute to the success of our organization.
What We Offer:
Competitive compensation package, opportunities for career growth and development, and a dynamic work environment.
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