Results-driven Card Operations Specialist

3 days ago

Solapur, Maharashtra, India beBeeChargeback Full time ₹ 60,00,000 - ₹ 1,20,00,000
Card Chargeback Associate Job Description

We are seeking a skilled Card Chargeback Associate to handle daily chargeback cases, investigate disputes, and identify trends to minimize financial exposure for the bank, merchants, and cardholders.

Key Responsibilities:
  • Chargeback & Dispute Management:
    • Handle daily chargeback cases promptly to reduce financial exposure.
    • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
    • Identify trends and root causes of disputes, recommending corrective actions to acquiring merchants and internal teams.
  • Dispute Loss Reduction:
    • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
    • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
    • Share regular insights with stakeholders to improve dispute win rates and reduce loss ratios.
  • Process Optimization & Risk Control:
    • Design, implement, and continuously improve operational processes for chargeback handling and dispute resolution.
    • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
    • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
  • Cross-Functional Collaboration:
    • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.
    • Provide input during product design and rollout to ensure risk controls are embedded from inception.
    • Support business decisions by presenting data-driven insights and risk impact assessments.
  • Compliance & Quality Monitoring:
    • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations.

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