
Global Desktop Support Manager
2 days ago
Role Overview
- A seasoned technical expert is required to oversee desktop support operations, ensuring seamless delivery of end-user services globally.
Key Responsibilities
- Provide high-level technical guidance and support for Windows 10/11 OS, Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, and backup tools.
- Collaborate with teams to resolve complex networking issues, including IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
- Lead password resets and user property modifications in Active Directory.
- Develop and implement processes to improve efficiency and effectiveness across the organization.
- Build and maintain relationships with key stakeholders to drive business success.
- Stay up-to-date with industry trends and best practices, making recommendations to enhance our technical capabilities.
Requirements
- Bachelor s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent relevant experience.
- At least 15 years of experience delivering end-user laptop/desktop solutions on a global scale.
- Proven track record of process improvement, workflow design, problem-solving, and systems analysis.
- Ability to communicate effectively across functional groups and work collaboratively to achieve shared goals.
- Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools, and related cloud-based technology systems.
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