Global Desktop Support Manager

2 days ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

Role Overview

  • A seasoned technical expert is required to oversee desktop support operations, ensuring seamless delivery of end-user services globally.

Key Responsibilities

  1. Provide high-level technical guidance and support for Windows 10/11 OS, Microsoft Outlook, Word, Excel, Cisco AnyConnect, CrowdStrike, and backup tools.
  2. Collaborate with teams to resolve complex networking issues, including IP, DHCP, DNS, Switches, Routers, Firewalls, VPN, Tokens, WiFi, Hotspots & Nic s.
  3. Lead password resets and user property modifications in Active Directory.
  4. Develop and implement processes to improve efficiency and effectiveness across the organization.
  5. Build and maintain relationships with key stakeholders to drive business success.
  6. Stay up-to-date with industry trends and best practices, making recommendations to enhance our technical capabilities.

Requirements

  • Bachelor s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent relevant experience.
  • At least 15 years of experience delivering end-user laptop/desktop solutions on a global scale.
  • Proven track record of process improvement, workflow design, problem-solving, and systems analysis.
  • Ability to communicate effectively across functional groups and work collaboratively to achieve shared goals.
  • Proficiency in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, AutoCAD, service delivery management tools, and related cloud-based technology systems.


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