Technical Lead

2 weeks ago

Thrissur, Kerala, India beBeeCloud Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Opportunity: Cloud Support Manager

We are seeking a highly skilled Cloud Support Manager to join our team. The successful candidate will be responsible for supporting and aligning efforts to meet customer needs.

Major Responsibilities:
  • Work with senior team members to plan, organize, coordinate, execute projects and initiatives
  • Manage meetings, document interactions with actions and next steps
  • Perform diligence in follow-up and follow-through
  • Create, update, present project plans
  • Organize work to achieve positive outcomes
  • Encourage use of agile work management processes
  • Facilitate weekly, bi-weekly sprints for the assigned team(s)
  • Help team members prioritize workload
  • Maintain a healthy team by empowering, motivating, and building trust
  • Set goals for team members
  • Present weekly progress reports
  • Have good control on the work management process to adapt and course correct with agility
  • Identify improvement areas, plan, and execute improvement items
  • Summarize problems at hand for senior stakeholder consumption
  • Prepare and participate in status meetings, governance meetings
  • Setup, coordinate and manage triage sessions with customers and partners
  • Must be able to technically guide the team
  • Communicate proactively with customers and internal team members to deliver business value as part of daily work management
  • Coach, guide, mentor other members of the team/organization
  • Support team in developing process knowledge base
  • Setup knowledge base for the team to refer and enrich It continuously
Key Performance Indicators (KPIs):
  • Clarity in thoughts and action: Written and Verbal
  • Demonstrate ability to walkthrough product/project functionality to an internal/external audience
  • Demonstrate process adherence for all change management activities
  • Demonstrate proactivity
  • Demonstrate follow-ups and follow-throughs
  • Client facing presentation ability
  • Independently manage client expectations
  • Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client
  • Deliberate RCA discussions with client
  • Internal stakeholder management and updates
  • Closely work with Product team to align on production issues, and push for product release for timely delivery to client

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