Global Client Training and Change Consultant

3 weeks ago


Mumbai, Maharashtra, India Zycus Full time

Zycus, a pioneer in Cognitive Procurement software, is seeking an experienced Global Client Training and Change Consultant to join its team. As a change catalyst, this role will be instrumental in shaping the client learning experience at Zycus University.

About the Role

The ideal candidate will possess excellent communication skills and have a proven track record in product training delivery. The role requires intervention to conduct root cause analysis and implement corrective and preventive actions for any client dissatisfaction, process deviation, or delivery misses.

This key client-facing position involves identifying and implementing Organizational Change Management (OCM) projects for global clients. The Global Client Trainer/Trainer will also support training operations and stay abreast of practices that continually support user learning requirements and trends.

Responsibilities:
  • Train global clients virtually as and when required, with availability for international travel if needed.
  • Support continuous improvement programs for the team, ensuring execution and completion.
  • Conduct root cause analysis and implement corrective and preventive actions for any client dissatisfaction, process deviation, or delivery misses.
  • Stay continually certified on procurement industry practices and Zycus Product suite.
  • Enhance domain, industry, and functional knowledge and delivery continuously.
  • Participate in daily scrums and one-on-ones to discuss status updates, action plans, and red flags.
  • Be available and open to work in flexible working hours, including night shifts when required.
  • Track and present MBOs to Senior Management, highlighting trends and deviations along with analysis and next steps.
Requirements

Candidates with 6 to 12 years of product training experience would be preferred. Any industry background with product training delivery to 1 or more global customers is a plus. Excellent communication is a must. OCM experience for software/procurement deployments is a plus (not Incident Management).

Change Management certification is an added advantage. Excellent training delivery skills (TTT certified preferred). A high degree of self-motivation and strong orientation toward teamwork are essential. Strong grasp of written and spoken English. Time management and effective prioritization are crucial.

Ability to understand how businesses work, with excellent analytical and solution-driven approach. Qualification: Any graduate/Postgraduate can apply; additional certifications in product training would be an added advantage.



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