Lead Salesforce Administrator

5 days ago


Mumbai, Maharashtra, India Cornerstone OnDemand Full time
Key Responsibilities
  • Daily Support and Maintenance: Provide first-line support for user issues, troubleshooting and resolving problems promptly. Perform regular system health checks and maintenance tasks. Monitor and manage the Salesforce CPQ system to ensure optimal performance.
  • Issue Resolution: Investigate and resolve issues related to product configuration, pricing, quoting, and approvals. Collaborate with the IT and Salesforce development teams to address and resolve complex technical issues. Escalate unresolved issues to higher-level support or vendors as necessary.
  • System Configuration and Customization: Implement and test new features, updates, and integrations in a sandbox environment before deploying to production. Make necessary adjustments and enhancements to the CPQ system based on user requirements and feedback.
  • Salesforce Administration: Perform standard Salesforce administrative tasks such as user management, data management, security settings, and workflow automation. Develop and maintain reports and dashboards to support business needs. Conduct regular system health checks and performance monitoring to ensure optimal system functionality.
  • Documentation and Reporting: Maintain detailed documentation of issues, resolutions, and changes to the CPQ system. Generate regular reports on system performance, user activity, and support metrics.
  • Collaboration and Communication: Work closely with cross-functional teams including Sales, Finance, and IT to ensure alignment and integration with other business processes. Communicate effectively with stakeholders to understand business needs and translate them into technical requirements.


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