Lead Salesforce Technical Expert

2 weeks ago

Mumbai, Maharashtra, India Cornerstone OnDemand Full time
Salesforce Technical Expert

We're looking for a Salesforce Technical Expert to contribute our Salesforce platform initiatives, driving innovation and excellence across Sales, CPQ, Marketing, Services, Customer Success, and Partner functions. We seek a technically adept individual with a passion for elevating platform performance, usability, and security.

Key Responsibilities:

  • Technical Support and Maintenance: Provide first-line support for user issues, troubleshooting and resolving problems promptly. Perform regular system health checks and maintenance tasks. Monitor and manage the Salesforce CPQ system to ensure optimal performance.
  • Issue Resolution: Investigate and resolve issues related to product configuration, pricing, quoting, and approvals. Collaborate with the IT and Salesforce development teams to address and resolve complex technical issues. Escalate unresolved issues to higher-level support or vendors as necessary.
  • System Configuration and Customization: Implement and test new features, updates, and integrations in a sandbox environment before deploying to production. Make necessary adjustments and enhancements to the CPQ system based on user requirements and feedback.
  • Salesforce Administration: Perform standard Salesforce administrative tasks such as user management, data management, security settings, and workflow automation. Develop and maintain reports and dashboards to support business needs. Conduct regular system health checks and performance monitoring to ensure optimal system functionality. Optimize system performance through configuration adjustments and best practices Salesforce release updates, ensuring compatibility and seamless integration with existing systems. Perform regular auditing of the Salesforce system to ensure data integrity and compliance with organizational policies.
  • Documentation and Reporting: Maintain detailed documentation of issues, resolutions, and changes to the CPQ system. Generate regular reports on system performance, user activity, and support metrics.
  • Collaboration and Communication: Work closely with cross-functional teams including Sales, Finance, and IT to ensure alignment and integration with other business processes. Communicate effectively with stakeholders to understand business needs and translate them into technical requirements.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Overall, 7-8 years' experience in salesforce with minimum of 4-5 years of experience in Salesforce CPQ support or a similar role.
  • Salesforce CPQ certification is highly preferred.
  • Salesforce Administrator certification is must.
  • Experience in declarative and programmatic solutioning: core configuration, flows, writing Apex code and triggers, VF pages & Lightning Web components, SOQL, SOSL, etc.
  • Broad and deep knowledge and experience with the Salesforce product suite: Sales Cloud, Service Cloud, CPQ, Experience Cloud; Einstein;
  • Experience leading technical requirements gathering and building solutions from those requirements; working at-scale by reusing components and code to push apps out fast.
  • Experience with development tools, including IDE or Illuminated Cloud, Ant migration tool, GitHub, and others.
  • Experience with agile methodologies, including scrum, and continuous integration environments (Copado etc.) and waterfall.
  • Good understanding of environment management, release management, code versioning best practices, and deployment methodologies.
  • Passion for excellence
  • Ability to work seamlessly as part of a multi-site, multicultural, development and testing team, internal and external resources.

About Cornerstone OnDemand:

Cornerstone OnDemand is a leading provider of cloud-based human capital management and enterprise learning software. Our technology helps organizations unlock their people's potential and improve business outcomes.

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