Outbound Telesales Manager

1 week ago


Chennai, Tamil Nadu, India Matrimony Full time
Job Title: Outbound Telesales Manager

About the Role:

We are seeking an experienced Outbound Telesales Manager to lead our premium customer acquisition team. As a key member of our sales leadership team, you will be responsible for driving sales growth, increasing market share, and delivering impactful business outcomes.

Key Responsibilities:

- Develop and implement strategic telesales plans to target high-net-worth individuals and premium customers across regions.

- Identify and define the ideal customer profile for HNI and premium segments, focusing on high-potential leads.

- Set and track monthly, quarterly, and annual sales targets and create action plans to meet or exceed these goals.

- Establish KPIs and metrics specific to outbound telesales for premium customers to measure productivity, conversion rates, and customer satisfaction.

- Manage and mentor a team of telesales supervisors and agents across multiple regions, ensuring a high level of engagement and motivation.

- Develop sales playbooks and orient the team to ensure compliance and adherence.

- Provide regular training programs tailored to high-end sales skills, customer relationship management, and understanding the expectations of HNI and premium customers.

- Evaluate individual and team performance and take corrective and preventive action to meet revenue goals.

- Establish processes to ensure regular coaching, feedback, and upskilling the team to be process-ready in line with changing needs and requirements.

- Collaborate with marketing teams to create campaigns, promotions, and offers tailored to the HNI and premium customer base.

- Work closely with product and service teams to ensure that the offering aligns with the preferences and expectations of high-end customers.

- Ensure the telesales operations run smoothly, collaborating with customer service to maintain high standards of service delivery.

Requirements:

- 15-20 years of expertise in sales and operations, managing large teams.

- Should have had experience working in consumer tech, banking, insurance, or telecom segments (preferably outbound telesales process).

- Proven track record of driving sales growth, increasing market share, and delivering impactful business outcomes.

- 8+ years of people leadership experience, with a history of building and leading high-growth inside sales teams.

- MBA from a good B-School preferred.

What We Offer:

- Competitive salary and benefits package.

- Opportunity to work with a leading brand in the matrimony industry.

- Collaborative and dynamic work environment.

- Professional development and growth opportunities.

How to Apply:

If you are a results-driven sales leader with a passion for driving growth and delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].
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