Outbound Telesales Manager
1 week ago
About the Role:
We are seeking an experienced Outbound Telesales Manager to lead our premium customer acquisition team. As a key member of our sales leadership team, you will be responsible for driving sales growth, increasing market share, and delivering impactful business outcomes.
Key Responsibilities:
- Develop and implement strategic telesales plans to target high-net-worth individuals and premium customers across regions.
- Identify and define the ideal customer profile for HNI and premium segments, focusing on high-potential leads.
- Set and track monthly, quarterly, and annual sales targets and create action plans to meet or exceed these goals.
- Establish KPIs and metrics specific to outbound telesales for premium customers to measure productivity, conversion rates, and customer satisfaction.
- Manage and mentor a team of telesales supervisors and agents across multiple regions, ensuring a high level of engagement and motivation.
- Develop sales playbooks and orient the team to ensure compliance and adherence.
- Provide regular training programs tailored to high-end sales skills, customer relationship management, and understanding the expectations of HNI and premium customers.
- Evaluate individual and team performance and take corrective and preventive action to meet revenue goals.
- Establish processes to ensure regular coaching, feedback, and upskilling the team to be process-ready in line with changing needs and requirements.
- Collaborate with marketing teams to create campaigns, promotions, and offers tailored to the HNI and premium customer base.
- Work closely with product and service teams to ensure that the offering aligns with the preferences and expectations of high-end customers.
- Ensure the telesales operations run smoothly, collaborating with customer service to maintain high standards of service delivery.
Requirements:
- 15-20 years of expertise in sales and operations, managing large teams.
- Should have had experience working in consumer tech, banking, insurance, or telecom segments (preferably outbound telesales process).
- Proven track record of driving sales growth, increasing market share, and delivering impactful business outcomes.
- 8+ years of people leadership experience, with a history of building and leading high-growth inside sales teams.
- MBA from a good B-School preferred.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a leading brand in the matrimony industry.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
How to Apply:
If you are a results-driven sales leader with a passion for driving growth and delivering exceptional customer experiences, please submit your application, including your resume and a cover letter, to [insert contact information].
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