Telesales Representative
4 weeks ago
Job Description
Overview
The Market Development team at Shaadi.com is responsible for generating revenue through direct customer interactions. This team includes sub-teams like Renewals, HVM (High-Value Memberships), Hubs, and Retail Centers.
Role
As a Product Advisor, you will make sales calls and close sales pitches with Shaadi.com members. To be successful, you should be persuasive and able to work in a high-pressure environment.
Responsibilities
- Make outbound calls to Shaadi.com members based on provided leads, offering products that can help them in their life partner search.
- Follow the defined sales process to convert free members into revenue-paying customers.
- Ensure Call Disposition Comments are updated once the call is completed with all relevant details.
- Make a required number of calls to follow up with inquiries that are not converted.
- Update the details of follow-up in the system.
- Meet daily talk time targets and calls to be done.
- Meet revenue targets and ensure Lead to Conversion Ratios are met.
- Appear for periodic evaluations.
- Interface with walk-in customers (if assigned the task), explaining the features of Shaadi.com/Centre and converting them to Premium Membership.
- Maintain all documentation that pertains to the above responsibilities.
Requirements
- 1 year of relevant experience in Sales or Telesales.
- Strong negotiation and consultative selling skills.
- Effective communication skills, verbal and written.
- Clear diction and clarity in speech.
- Minimum Qualification HSC.
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