Front Office Leadership Role

2 days ago

Vadodara, Gujarat, India beBeeProblemSolving Full time ₹ 5,00,000 - ₹ 9,00,000
Senior Hospitality Supervisor Opportunity

Job Summary

The Senior Hospitality Supervisor is responsible for the overall management and coordination of all front office staff. Key responsibilities include:

  • Trains, cross-trains, and re-trains front office personnel to ensure optimal performance.
  • Participates in the selection process of front office personnel to ensure a cohesive team.
  • Schedules front office staff effectively to maximize productivity.
  • Monitors and evaluates the job performance of each front office employee to drive improvement.
  • Maintains working relationships and communicates with all departments to foster a positive work environment.
  • Ensures accurate room status information is maintained and properly communicated to guests.
  • Resolves guest problems efficiently and courteously to ensure exceptional customer service.
  • Updates group information and maintains master key control to streamline operations.

Key skills required for this role include excellent communication and interpersonal skills, ability to multitask, and a high level of problem-solving and decision-making.

Responsibilities:

  • Lead front office teams to achieve business objectives.
  • Improve operational efficiency and productivity.
  • Enhance customer satisfaction through effective conflict resolution.
  • Maintain compliance with company policies and procedures.

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