Senior Office Manager

7 days ago


Cochin, Kerala, India beBeeDeputyBranchManager Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

This role is responsible for managing the day-to-day operations of a branch, ensuring that all processes are running smoothly and efficiently. The Deputy Branch Manager will be the primary point of contact for customers, handling their queries and providing excellent customer service.

Key Responsibilities:
  • Account Opening & Maintenance:
    • Monitor and ensure adherence to bank processes for account opening, maintenance, and closure
    • Handle customer inquiries and instructions while maintaining delivery standards
    • Ensure compliance with process and documentation standards
  • Transactions Related:
    • Oversee the opening of counters and ensure staff readiness to serve clients
    • Scrutinize transactional documents submitted by customers
    • Support Business Managers in audit-related deliverables
    • Address transaction-related enquiries and escalations
    • Monitor transactions and maintain accurate MIS reports
  • Service & Quality:
    • Ensure consistent and superior levels of service to customers
    • Maintain records and data on customer queries and complaints
    • Monitor and analyze various data points and reports
    • Play a proactive role in new products, processes, or systems roll out
  • Audit & Compliance:
    • Support and handle branch audits by internal, external, concurrent, statutory, and RBI auditors
    • Implement processes and policies as per guidelines and audit ratings
    • Ensure comprehensive compliance with internal, regulatory, and statutory requirements
  • Others:
    • Maintain highest levels of discipline in the office
    • Define goals and performance parameters for the team
    • Provide constructive feedback and identify training needs
    • Lead, motivate, coach, and develop staff


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