
Senior Conflict Resolution Professional
7 days ago
About the Role
We seek a highly skilled professional to act as our primary point of contact for unresolved complaints and escalations.
Key Responsibilities:
- Analyze root causes of issues and implement corrective measures.
- Collaborate closely with internal teams to ensure swift resolution.
- Maintain escalation metrics, generate reports, and present findings to leadership.
Requirements:
- 2–4 years of experience in call center management or conflict resolution.
- Strong analytical and communication skills.
- Ability to multitask and manage time effectively under pressure.
What We Offer
A dynamic work environment with opportunities for growth and development.
Ongoing training and support to enhance your skills and expertise.
A competitive compensation package and benefits.
How to Apply
Submit your resume and cover letter to apply for this exciting opportunity.
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