Conflict Resolution Manager

5 days ago

Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 12,00,000 - ₹ 17,50,000
Job Title: Conflict Resolution Manager

This is a highly skilled position responsible for managing and resolving customer complaints and grievances.

The successful candidate will be expected to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Drive end-to-end customer resolution process ensuring prompt and effective resolution to maintain high levels of customer satisfaction and uphold the organization's reputation.
  • Lead and oversee grievance team to effectively address and resolve customer concerns reinstating confidence in the brand.
  • Ensure team members are equipped with necessary skills and resources to handle complaints efficiently.
  • Foster a culture of continuous improvement and professional development within the team.
  • Closely work with customer centricity team on priority helpdesk issues ensuring swift resolution of cases that escalate to top leadership.
  • Coordinate with stakeholders across the organization to gather information expedite processes and implement swift resolution of customer issues.
  • Facilitate flow of customer feedback to internal teams to aid in process improvements and mitigate recurrent issues.
  • Develop metrics to measure effectiveness of customer resolution process and drive continuous improvement.

Qualifications:

Graduate degree in any stream. Master's/MBA/PGDM/PGP/PG degree preferred. 10-15 years of relevant experience.

Required Skills:

  • Customer Service Excellence
  • Problem solving & decision making
  • Conflict resolution
  • Escalation management
  • Resolution of customer queries
  • Discretion & confidentiality
  • Team Management

  • Conflict Resolution Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 12,00,000

    Conflict Resolution SpecialistWe are seeking a skilled Conflict Resolution Specialist to join our team.This role involves managing and resolving escalated customer issues related to refunds, disputes, and other concerns. As a specialist in conflict resolution, you will be responsible for providing timely and professional communication with customers, while...

  • Conflict Resolution Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeConflictResolution Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Title: Conflict Resolution SpecialistThe primary objective of this role is to effectively manage and resolve customer complaints while maintaining a high level of transparency and compliance with regulatory guidelines.Main Responsibilities:Grievance Management:Acknowledge, investigate, and resolve customer complaints within the prescribed...

  • Senior Conflict Resolution Professional

    7 days ago

    Bengaluru, Karnataka, India beBeeSpecialist Full time ₹ 14,49,965 - ₹ 21,19,878

    Escalation SpecialistAbout the RoleWe seek a highly skilled professional to act as our primary point of contact for unresolved complaints and escalations.Key Responsibilities:Analyze root causes of issues and implement corrective measures.Collaborate closely with internal teams to ensure swift resolution.Maintain escalation metrics, generate reports, and...

  • Conflict Resolution Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeGrievance Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Summary:We are seeking a proactive and empathetic professional to handle employee and stakeholder concerns with professionalism, discretion, and care. This role involves managing formal grievances and complaints, conducting impartial investigations, and mediating between parties to reach fair and timely resolutions.Key Responsibilities:Receive, log, and...

  • Resolution Strategist

    4 days ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 80,00,000

    Key Roles and ResponsibilitiesThe Escalation Resolution Specialist plays a pivotal role in managing escalated customer issues related to refunds, disputes, and other concerns. This entails effectively investigating and analyzing the root causes of escalations to prevent recurrence.Responsibilities include communicating with customers in a professional and...

  • Escalation Resolution Expert

    18 hours ago

    Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 8,00,000 - ₹ 15,00,000

    Job Opportunity: Escalation Resolution ExpertWe are seeking a highly skilled professional to manage and resolve escalated customer issues related to refunds, disputes, and other concerns. This role requires effective communication, problem-solving abilities, and analytical skills to understand customer needs and provide timely resolutions.Key...

  • Dispute Resolution Specialist

    3 days ago

    Bengaluru, Karnataka, India beBeeProblem Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Opportunity: Escalation Resolution ExpertRole Overview:Escalation Management: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.Root Cause Analysis: Investigate and analyze the root causes of escalations to prevent recurrence.Refund Administration: Process and oversee refund requests in adherence to...

  • Project Manager

    1 week ago

    Bengaluru, Karnataka, India beBeeProjectCoordinator Full time ₹ 20,00,000 - ₹ 25,00,000

    We are seeking a skilled coordinator to manage projects and teams.Job ResponsibilitiesEnsure seamless project execution by managing scrum meetings.Coordinate project timelines, scope, and team workload based on agile principles.Collaborate with product owners to provide clear direction and vision.Coach team members to enhance their skills and...

  • Loan Servicing Portfolio Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeLoanServicing Full time US$ 7,50,000 - US$ 15,00,000

    Job Role SummaryThis Loan Servicing Specialist position offers a dynamic opportunity to develop your skills in stakeholder management and strategic planning, contributing to the overall loan lifecycle.You will play a critical role in managing an assigned portfolio of loans, ensuring adherence to established routines and procedures. This involves interpreting...

  • Resolution Analyst

    4 days ago

    Bengaluru, Karnataka, India beBeeFraud Full time ₹ 12,40,100 - ₹ 15,91,300

    Dispute Resolution Specialist RoleAt a leading organization, we are seeking skilled Dispute Resolution Specialists to manage and resolve customer disputes and fraud cases.Main Responsibilities:We review, investigate, and resolve fraud and dispute cases according to Mastercard chargeback rules and internal policies.Our analysts analyze transaction data and...