
ServiceNow Platform Lead
2 days ago
Job Role:
The primary role of this position is to lead the administration and development of the ServiceNow platform.
• The successful candidate will have extensive experience in administering multiple ServiceNow modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
• Key responsibilities include developing a deep understanding of Flow Designer, business rules, client/server scripts, ACLs, and creating catalog items, approval workflows, dynamic forms, SLAs, and integrating with third-party systems.
• This role also involves setting up and tracking key metrics such as ticket volumes, deflection rates, module usage, and SLA performance.
• The incumbent will lead instance upgrades, patch management, and clone processes while engaging stakeholders to define and streamline workflows.
• Additionally, they will be responsible for preparing for audits, documenting compliance, and training L1/L2 teams.
This is an exciting opportunity for a seasoned professional looking to take on a leadership role in shaping the future of IT service management.
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