Technology Systems Manager

1 day ago

Kozhikode, Kerala, India beBeeTechnology Full time ₹ 80,00,000 - ₹ 1,50,00,000

About the Opportunity

Our team is seeking a proactive and client-focused IT Support & System Administrator to join our global technology organization. This role requires not only strong expertise in Microsoft technologies, Entra ID (Azure AD), Intune, security, and migrations but also excellent communication and client-handling skills to ensure a seamless IT experience for internal teams and external stakeholders.

The ideal candidate will combine technical depth with a service-oriented mindset ensuring IT operations run smoothly while building strong relationships with business users and clients across geographies.

Key Responsibilities:
  • Microsoft Ecosystem & Security:
    • Implement operate and maintain Entra ID (Azure Active Directory) and Intune.
    • Configure and support Azure Single Sign-On integrations.
    • Collaborate with the Security team to manage Microsoft Security Stack and enterprise-wide security protocols.
    • Manage patch updates compliance preventative maintenance and optimization.
  • Migrations & Infrastructure:
    • Lead and execute Windows email and cloud migrations.
    • Design implement and support enterprise infrastructure solutions.
    • Manage upgrades performance optimization and capacity planning.
  • Helpdesk & Global IT Support:
    • Provide L1–L3 support across systems networks and databases.
    • Lead helpdesk operations ensuring issues are resolved promptly with minimal disruption.
    • Act as a trusted IT partner for teams and clients delivering clear professional and timely communication.
    • Handle day-to-day IT queries for globally distributed users with a strong customer-service approach.
  • IT Asset & Lifecycle Management:
    • Manage IT asset inventory ensuring accurate records.
    • Coordinate courier/delivery and receipt of assets during onboarding/offboarding in tandem with the HR team.
  • Operations & Continuous Improvements:
    • Conduct system monitoring reporting & auditing.
    • Identify assess and implement service cost improvements while maintaining risk and performance standards.
    • Integrate automation to streamline IT processes and enhance efficiency.
    • Apply IT operations best practices ensuring user satisfaction and reliability.
    • Develop automation scripts (PowerShell Graph API Power Automate) for provisioning reporting and lifecycle management.
    • Implement monitoring and alerting for proactive issue resolution.
    • Create playbooks and documentation for Ops and Support teams.
  • Design Deploy & Manage Teams Environment:
    • Lead the architecture configuration and deployment of Microsoft Teams (including Teams Rooms Teams Phone/Voice and Teams Live Events).
    • Integrate Teams with Microsoft 365 services (Exchange Online SharePoint Online OneDrive Intune etc.) and third-party apps.
    • Configure and manage Teams policies compliance governance and lifecycle management.
  • Voice & Collaboration Engineering:
    • Implement and manage Teams Phone System Direct Routing and Calling Plans.
    • Configure SBCs (Session Border Controllers) and ensure PSTN integration.
    • Oversee Teams meeting rooms and devices (Poly Crestron Logitech etc.).

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