Production Systems Manager

2 days ago

Kozhikode, Kerala, India beBeeOperations Full time ₹ 19,59,000 - ₹ 26,13,000
System Operations Specialist

The System Operations Specialist is responsible for overseeing daily operations and support of production systems, ensuring system reliability, availability, and performance.

Key Responsibilities:
  • Monitor production systems, identify issues, and implement corrective actions to ensure system stability and performance.
  • Collaborate with IT teams and stakeholders to resolve production incidents promptly.
  • Maintain documentation of production issues, solutions, and best practices.
  • Conduct root cause analysis of recurring issues and implement permanent fixes.
  • Develop and maintain release schedules for all production systems.
  • Coordinate with development, QA, and operations teams to ensure successful deployments.
  • Ensure all releases are thoroughly tested and compliant with company policies and standards.
  • Manage and document the release process, including change management and version control.
  • Work closely with solutions architects to understand system design, architecture, and integration points.
  • Provide input on production environment requirements and constraints during the design and planning phases.
  • Assist in the implementation of architectural changes and optimizations to improve system performance and scalability.
  • Identify opportunities for process improvements and automation in production support and release management.
  • Implement best practices and industry standards to enhance system reliability and efficiency.
Requirements:
  • Proven 6+ year's experience in production support, release management, or a related role.
  • Strong knowledge of ITIL processes and best practices.
  • Experience with release management tools and practices.
  • Familiarity with software development lifecycle (SDLC) methodologies.
  • Knowledge of cloud platforms (e.g., AWS, Azure) and CI/CD pipelines is a plus.
  • Technical proficiency in system monitoring, troubleshooting, and performance tuning.
  • Ability to manage multiple tasks and projects simultaneously.
  • Strong organizational and time-management skills.
  • Detail-oriented with a focus on quality and accuracy.

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