CRM System Manager

2 days ago


Kozhikode, Kerala, India beBeeBusiness Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Opportunity

We are seeking a Business Analyst to join our team.

The ideal candidate will have hands-on experience with leading CRM platforms like Salesforce, HubSpot or similar and possess a strong ability to bridge technical requirements with business objectives.

Key Responsibilities:
  • Collaborate with stakeholders to define the scope and goals for the CRM system.
  • Analyze business processes, identify gaps and propose solutions to enhance customer relationship management and marketing workflows.
  • Design user-friendly interfaces and workflows for the CRM system.
  • Create detailed documentation, including functional specifications, user stories and process flows.
  • Conduct competitive analysis of CRM solutions to incorporate industry best practices and innovative features.
  • Work closely with developers, UX/UI designers and quality assurance teams to ensure accurate implementation of requirements.
  • Lead user acceptance testing (UAT) and support change management efforts during CRM deployment.
  • Provide training and support to end-users to maximize adoption and utilization of the CRM system.
  • Monitor and measure CRM performance post-launch, leveraging insights to recommend enhancements.

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