Data-Driven Customer Experience Lead

3 weeks ago


Bengaluru, Karnataka, India Hevo Data Full time

As a leading data-driven company, Hevo Data is seeking an experienced customer experience lead to oversee the delivery of exceptional support services to our clients. This role will be responsible for ensuring that our team resolves customer issues within defined service level agreements (SLAs), minimizes escalations, and provides timely resolutions.

We are committed to delivering top-class customer experiences, and we are looking for a strong leader who can help us achieve this goal. The ideal candidate will have a proven track record in technical product support roles, with at least 10 years of experience in managing teams and driving business outcomes.

The salary for this role is estimated to be around $120,000 per annum, depending on location and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

In addition to a competitive salary and benefits, we offer opportunities for professional growth and development, including training and mentorship programs. Our team is passionate about delivering exceptional customer experiences, and we are looking for someone who shares our vision.



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