Data Driven Customer Success

1 week ago


Bengaluru, Karnataka, India Hevo Data Full time

**Key Responsibilities:

1. Ensure top-class customer experience and minimize escalations on issues raised by customers.

2. Collaborate with the Product and Engineering teams to ensure tickets are resolved quickly and with quality.

3. Build a culture of quality and become a role model in the team to demonstrate strong product and technical understanding, and customer empathy.

4. Own hiring targets to scale the Support team as business needs grow.

5. Manage self and team's performance and continuously evaluate the team's technical skills and work to upskill the team.

6. Have expertise in SQL, Java or any other Object Oriented Programming Language.

7. Be well-versed with Email Support operations, Support processes (e.g. escalation, SLA compliance, etc.).



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